Refund and returns policy

1. Overview

At RE3DLINE, we place great importance on the quality of our 3D printed products. Our returns policy applies for 30 days from receipt of your order. Beyond this period, we unfortunately cannot offer a refund or exchange.

2. Return conditions

To be eligible for a return:

• The item must be unused and in perfect condition
• It must be returned in its original packaging
• Proof of purchase (invoice or order confirmation) is required

Products must not be sent back to the manufacturer. Contact us beforehand for approval and shipping instructions.

3. Non-returnable products

Due to the nature of our products (made to order / personalised 3D printing), certain items cannot be returned, in accordance with Article L221-28 3° of the French Consumer Code:

• Personalised or custom-made products
• Items that have been used or modified
• Products damaged after delivery (excluding initial defects)

4. Defective or damaged products

If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of receipt with:

• Photos of the product
• A description of the problem

After review, we will offer:

• A free replacement, or
• A full refund

5. Refunds

Once your return has been received and inspected, we will notify you by email of:

• The receipt of your item
• The approval or rejection of the refund

If the refund is approved:

• It will be issued via the original payment method
• Processing time may vary depending on your bank (usually a few days)

6. Late or missing refunds

If you have not yet received your refund:

• Check your bank account
• Contact your bank or credit card provider
• Allow for the usual processing time

If the problem persists, contact us at contact@re3dline.fr.

7. Sale items

Items purchased on promotion or on sale are non-refundable, except in the event of a defect.

8. Exchanges

We only replace items that are:

• Defective
• Damaged in transit

For any exchange request, contact us at contact@re3dline.fr.

9. Returns and shipping

To make a return:

• Contact us beforehand for approval
• Return shipping costs are borne by the customer
• Original shipping costs are non-refundable

For valuable items, we recommend:

• Tracked shipping
• Transport insurance

We cannot guarantee receipt of returned parcels without proof of postage.

10. Contact

For any question regarding returns and refunds:
Email: contact@re3dline.fr
Registered office: 60 rue François 1er, 75008 Paris, France (workshop in Guérande)